Cancellation, Rescheduling, and Refund Policy

2. APPOINTMENT CANCELLATION AND RESCHEDULING

Cancellations and reschedule requests made at least 4 hours before the scheduled time are made without charge.

Cancellations made less than 4 hours before the scheduled time, and appointments at which the signer is not present, does not have acceptable identification, or is unable to proceed, are subject to a $35 to cover travel and reserved time.

If the notary has already traveled to the location, the travel fee applies in full.

3. WHEN A NOTARIAL ACT CANNOT BE COMPLETED

There are circumstances in which Illinois law requires a notary to refuse or stop an act, including when identity cannot be satisfactorily established, when the document is incomplete, when the signer does not appear to understand the act or does not appear to be acting willingly, or when the notary has a disqualifying interest.

In that situation the notarial act fee is not charged because no act was performed. The travel fee, wait time, and any after-hours fee remain payable because the service was provided. Wedding officiating retainers and proctoring session fees follow the terms in sections 5 and 6.

4. REMOTE ONLINE NOTARIZATION

If a remote session cannot be completed because identity verification fails, because the signer does not appear, or because the signer's device or connection will not support the session, the platform and scheduling costs have already been incurred and a 50% of quoted fee applies.

If the session fails because of an error on our side or a platform outage, the session is rescheduled at no additional charge or refunded in full at your election.

5. WEDDING OFFICIATING

A retainer of $100 secures the date and is non-refundable 48 hours before the wedding date. Cancellations more than 10 business days before the ceremony date receive 50% of retainer refunded. Cancellations inside that window receive 25% refund.

6. EXAM PROCTORING

Proctoring sessions cancelled at least 5 business days before the session are refunded in full. Later cancellations and no-shows are will receive 50% refund.

7. APOSTILLE AND AUTHENTICATION ORDERS

Government fees are passed through at cost and are not refundable once paid to the agency.

Before submission. An order cancelled before we submit it to the Secretary of State is refunded less intake and review fee for intake, document review, and pathway determination already performed.

After submission. Once an order is submitted, the service fee is earned and is not refundable, because the work has been performed. This is true whether or not the apostille is ultimately issued.

If authentication is refused. If the Secretary of State declines to authenticate a document, we tell you the stated reason and the available options. Our service fee remains payable because the work was performed. Government fees follow the agency's own refund rules. If the refusal is the result of an error on our side, we correct it and resubmit at our cost.

Shipping. Shipping and courier charges are not refundable once a shipment is tendered to the carrier.

8. LOAN AND REAL ESTATE SIGNINGS

Assignments cancelled after documents have been received and printed are subject to a print and trip fee of 50% of trip fee and $0.25 per printed copy. Assignments cancelled after the notary has traveled are billed at the full assignment fee. Where a title company or signing service has its own cancellation schedule in a signed vendor agreement, that schedule controls.

9. HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method within 2 business days. Payment processing fees may be deducted where the processor does not return them.

10. HOW TO REQUEST

Cancel or reschedule by calling (217) 397-5833 or emailing support@illininotary.com. Requests are effective when we receive them, not when they are sent. For same-day changes, call rather than email.

11. CHARGEBACKS

If you dispute a charge, contact us first. We will review any documented error and correct it. Filing a chargeback on a service that was performed does not relieve the obligation to pay and we reserve the right to recover our costs.